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Clear policies help customers understand how we handle enquiries, quotations, service execution, and responsibility.
When customers share their names, phone numbers, addresses, and movement details, that information should be used only for service communication and planning. We do not collect unnecessary data, and we do not want the policy language to feel confusing.
Our quotation style is also intended to remain transparent. If the scope changes significantly, the updated understanding should be explained first instead of added silently at the last moment.
Basic enquiry data such as name, phone, email, and route details is used for quotation, planning, and support communication only.
Pricing is based on service type, route, goods volume, floor level, handling complexity, and any extra requirement shared by the customer.
Rescheduling can be discussed in advance. Last-minute changes may affect availability or planning cost depending on the work already arranged.
Hazardous materials, flammable items, explosive items, and illegal goods should not be included for transport.
Transit insurance is recommended for customers who want added financial protection for valuable items.
Customers should provide accurate information, route access details, and any special handling notes in advance.